Avis Rent A Car is running a scam, a rip-off, actually, charging $13.99 for Fuel Service, refunding the fee only if you complain.
I was in Los Angeles for business yesterday and needed a car for the day, and I reserved a car online for about $50.00, including taxes and fees.
After dropping off the car, I took the shuttle back to LAX (Los Angeles International Airport), and looked at my receipt. Much to my surprise, there was a $13.99 charge for Fuel Service.
I was asked when at the counter if I wanted the “Fuel Option” where they charge you a full tank’s price regardless of how many miles you drove prior to taking possession of the car, but I declined, and said I would fill the tank, which I did at the gas station down the block from the return lot.
I called the 1-800 number on the back of the receipt and asked why I was charged $13.99. The semi-cordial customer service representative told me it was “a standard charge.” I asked why is it standard when I declined the fuel option and filled up the tank on own. She said it “just was,” without elaborating further. She then told me she would remove the $13.99 from my credit card bill “because I was unhappy with the charge.”
Please re-read the reason, “Because I was unhappy with the charge!” It was not because of an error, but because I complained. I am wondering just how many people actually check and complain and how many $13.99’s they have banked.
I am smelling a class-action lawsuit against Avis, unless I really missed something here.